FAQ

What is the minimum PC configuration to use with my iPhone3G or iPhone3GS?

In order to use your iPhone3G or iPhone3GS with your computer, you must install the latest version of iTunes. You can find the minimum requirements on www.apple.com/befr/iutnes/download.

What happens if I replace the SIM card with which I performed the activation with another SIM card (e.g. for a new user)?

If you replace the SIM card used for activation with another card, the iPhone3G or iPhone3GS will function the same as with the previous SIM card.

With 200 Mbytes can I use my iPhone3G or iPhone3GS without worrying about utilisation?

200 Mbytes should be adequate for normal use of your iPhone3G or iPhone3GS. Of course, if you browse the net all the time or regularly watch videos, you may exceed this volume. This is why Mobistar offers different formulas with different mobile data capacities up to 1GB.

You can check your consumption by entering #5580# (Budget Check).

I have heard that iPhone3G or iPhone3GS will offer visual voicemail – is this available with Mobistar?

Visual e-mail displays a list of all your messages, with the respective authors, to allow you to deal with them in the order that suits you. We are still investigating the feasibility and planning the rollout of this system.

In which languages is the iPhone3G or iPhone3GS available?

The iPhone3G or iPhone3GS incorporates many languages, including French, Dutch, German and English. It is very easy to change the language via the menu. A keyboard is provided to enter information. This can also be configured to either Qwerty or Azerty.

I have a company mailbox. Can it be integrated with my iPhone3G or iPhone3GS?

That depends on the message system server used by your company and how it is implemented. To integrate your company mailbox, your company must use Microsoft Exchange 2003 Service Pack 2 or a more recent version. The mobility functions must also be activated. This is certainly the case if you access your mailbox via the internet or if certain persons in your company use Windows Mobile appliances. Please contact the IT manager at your company to check the compatibility of your mail system with iPhone3G or iPhone3GS and obtain the necessary parameters.

I have ADSL access at home with a Wi-Fi router. Can I connect via my ADSL line?

Yes, as long as the Wi-Fi option is active. Refer to your instruction manual and you can easily activate and deactivate Wi-Fi. If you choose Wi-Fi you can make a network search. Select the router for your Wi-Fi router and enter the key used to protect your communications. You only have to enter this key once because it is stored by your iPhone. Once this has been done, whenever you are near your Wi-Fi router, which has been activated on your iPhone3G or iPhone3GS, it will connect automatically to your Wi-Fi router.

When I use the browser on my iPhone3G or iPhone3GS, I can go to all sites, but are there sites optimised for iPhone3G or iPhone3GS?

Yes, an increasing number of sites are developing special versions. The URL usually starts with iphone. We invite you to go to iphone.mobistar.be, which is the Mobistar site for iPhone containing useful information, which can be configured by the user. This site will soon become one of your favorites.

What are the advantages of iPhone3G compared with the previous version?

The main differences are the integration of 3G, GPS and “Push E-mail” technology. The design has also been slightly updated.

The iPhone3G also incorporates a new software version with a series of improvements. For example, it is now possible to access a catalogue of applications specially designed for the iPhone. It is also possible to integrate professional email or personal email in “push” mode using a new innovative Apple service called MobileMe.

How can I obtain more information on all the iPhone3G or iPhone3GS applications and functions?

The iPhone3G or iPhone3GS has a vast range of functions. Find out more on the Apple site at the following address: http://www.apple.com/befr/iphone/features/

How can I download music on my iPhone3G or iPhone3GS?

Your iPhone3G or iPhone3GS includes the functionality of an iPod so it can be synchronized with iTunes on your PC to store as much music as you want.

It incorporates access to iTunes via the mobile network or Wi-Fi. This means that you can access the iTunes Music Store without connecting to your PC.

How do I download other applications on my iPhone3G or iPhone3GS?

An application for the iPhone3G or iPhone3GS can either be downloaded via the iTunes software (www.apple.com/befr/iutnes/download), or directly on the iPhone3G or iPhone3GS if the size of the application is less than 10MB (Apple's limitation for mobile connections).

The Apple App Store has more than 15000 applications classified by category, such as Books, Business, Education, Entertainment, Finance, Games, Healthcare & Fitness and Life Style: all iPhone3G or iPhone3GS users can find one or more applications to meet their needs.

I do not have a computer at home. Is an iPhone3G or iPhone3GS suitable for me?

To make full use of the iPhone functions, it is important to have a computer on which iTunes is installed. This enables you to synchronise music, videos and contacts with your computer.  If the computer is connected to the internet, you can update iTunes and your iPhone. If you do not have access to a computer, you can use all the telephone functions, surf the internet, watch videos and consult your emails. We therefore recommend that you have a computer connected to the internet but this is not indispensable.

In order to activate the telephone functions, the iPhone3G or iPhone3GS needs to be connected to iTunes once before the 1st usage. But this can be done in the shop after purchase.

We talk about the iPhone3G or iPhone3GS – does that mean it is only 3G?

Certainly not! The iPhone3G or iPhone3GS supports both 2G and 3G. It therefore works everywhere in Belgium and on most networks in the world.

What are the advantages of the iPhone 3G S compared to the 3G version and the 2G version?

The main differences in the 3G S version compared to the 3G version are the clearly superior navigation speed, its 3 mpixel auto focus camera with video recording, voice control and compass.
The main differences in the 3G version compared to the 2G version are the inclusion of 3G, GPS and "Push E-Mail" technology.

Will my iPhone3G or iPhone3GS work abroad?

SMS and voice pricing per minute operates in the same way as on any telephone. For mobile data, the standard Mobistar rates also apply.

Since the cost is much higher than the national rates, by default the international mobile data service is deactivated on every new iPhone3G or iPhone3GS. You can easily activate it by going to Settings and selecting General and then Network. You can then activate or deactivate the Data option when you are abroad.

If you actively wish to use mobile data abroad, please check the availability of the service in the country visited and activate a mobile data roaming bundle.

Is the Mobistar network suitable for the iPhone3G or iPhone3GS?

The Mobistar network is perfectly suited to the iPhone3G or iPhone3GS. 3G coverage (HSDPA) reaches more than 2/3 of the population and will cover more than 85% of the population by the end of the year.

In addition, where no 3G network is available (for example in a rural environment or inside some buildings), iPhone3G or iPhone3GS connects via the Mobistar EDGE national network, which provides a very satisfactory experience.

Is the iPhone3G or iPhone3GS incompatible with certain services offered by Mobistar?

Yes. The iPhone3G or iPhone3GS does not support MMS and does not allow 3G video calls, access to the mobile TV service or access to the Mobistar and Orange World music service.

Some services do however have equivalents on the iPhone3G or iPhone3GS (for example, video consultation via YouTube or buying music via iTunes).

I have heard that iPhone3G or iPhone3GS will offer visual voicemail – is this available with Mobistar?

Visual e-mail displays a list of all your messages, with the respective authors, to allow you to deal with them in the order that suits you. We are still investigating the feasibility and planning the rollout of this system.

Do first generation iPhones work with the Mobistar SIM card?

Mobistar is the exclusive provider of the iPhone3G or iPhone3GS in Belgium. First generation iPhones are not available for sale in Belgium. Certain people may have already bought an iPhone v1 abroad. In this case, the Mobistar tariff packages subscribed by these users will work perfectly.
In addition, the iPhone, like many other appliances, is eligible for the GSM recycling programme and is currently the appliance with the greatest trade-in value.

It seems that when buying at a point of sale, the terminal housing must be opened and the vendor must connect the iPhone3G or iPhone3GS to his computer. Is this true?

This step is known as unbricking the iPhone3G or iPhone3GS, which makes your terminal immediately usable. This step does not have to be carried out at the point of sale and can be performed by you with a computer connected to the internet (see user guide)

Where can I find the iPhone3G or iPhone3GS?

The iPhone3G or iPhone3GS is available at all Mobistar Centers, and also on this website. Consult our point of sale locator to find the nearest one to you. The iPhone3G or iPhone3GS is also available at approved Apple points of sale (Apple Premium Resellers).

Which offers and tariff packages do you recommend for the best possible experience?

Mobistar has developed special iPhone tariff packages for optimum use of all terminal functions, which guarantees appropriate pricing for large data volumes. Having said this, iPhone works with all offers in the Mobistar catalogue, postpaid and prepaid, and the rate applied will be that of the tariff package used. If you wish to keep your current tariff package, you can subscribe to special Mobile Data options for optimizing the use of your iPhone.

Is there a specific Mobistar portal for iPhone 3G?

Yes, Mobistar has developed a portal to suit the ergonomics of the iPhone3G or iPhone3GS, which you can access by entering the URL iphone.mobistar.be. This portal highlights personalizable content such as information, finance, video and weather… and also incorporates a special iPhone search engine (with video, image, RSS, blog and wikipedia). You can create a shortcut on the home screen of your iPhone to make access to the Mobistar portal easier. When you are on the Mobistar portal, simply press the “+” button at the bottom of the screen then “add to home screen”

Is the Mobistar iPhone portal reserved for iPhone3G or iPhone3GS users?

No, the portal is accessible to all iPhone and smartphone customers. However, the portal is specially adapted to suit iPhone ergonomics for both 3G and V1.

Which products is Apple releasing on 26th June?

Apple is releasing 4 new products: iPhone 3G S 16GB white and black and iPhone 3G S 32GB white and black.
The iPhone 3G 8GB will continue to be sold and its price will come down.
The iPhone 3G 16GB version is no longer sold.

I am already a Mobistar subscriber. Can I change the tariff package for an iPhone package?

To use the iPhone3G or iPhone3GS you must subscribe to the Mail&Surf option or take one of the iPhone tariff packages. In the latter case, you have to sign for a new loyalty period of 24 months.
The special iPhone tariff packages created by Mobistar guarantee optimum use of all terminal functions combined with appropriate pricing for large volumes of data

Many people already have an iPhone they bought abroad. Can they benefit from your tariff packages “for iPhone”?

Our tariff packages can be taken out by current iPhone users and they will work perfectly. We believe that many iPhone v1 users will be interested in having a new iPhone3G or iPhone3GS with 3G, a GPS module and the possibility of accessing a wide range of applications.

Like many other appliances, the iPhone v1 is eligible for the GSM recycling programme and is currently the appliance with the greatest trade-in value.

If I subscribe to an iPhone tariff package, must I make a commitment?

Yes. The iPhone tariff packages are only available with a commitment of 24 months.

Why do I have to sign a commitment for 24 months when I take out an iPhone fixed price contract?

Mobistar has created fixed price contracts that give you the maximum for your money in order to bring down the barriers to Internet Mobile access. We could not have offered such advantageous rates without this commitment. The special iPhone tariff packages created by Mobistar guarantee optimum use of all terminal functions combined with appropriate pricing for large volumes of data. You can also use your iPhone with the Mail&Surf option whilst retaining your current tariff package.

Can I choose another repayment period?

No. The only available repayment period is 18 months.

Can I choose another monthly repayment amount?

No. The monthly repayment is 20€.

How much interest will I pay over this repayment period?

You do not have to pay any interest. Mobistar offers you the credit free.

I have some questions about the credit I have taken out. Who should I contact?

Please contact Citibank on 02/626.50.50.

Can I also buy accessories with my iPhone?

Of course, but accessories must be paid for in cash.

Can I take advantage of financing offered on-line?

No, you must go to a Mobistar sales point that is offering financing plans to benefit from this offer.

Do all Mobistar Centers offer payment plans?

No, the list of participating sales points is available at www.mobistar.be.

What are the main difference between OS 3.0 and OS 2.2.1?

OS 3.0 will include +/- 100 new functionalities

• MMS
• Copy/cut/paste
• More pages available to install applications (9 to 11 pages)
• Search engine on the mobile
• Video support
• Bluetooth, Wi-Fi Enhancement
• Landscape mode available for messaging
• …

Does my iPhone3G can be upgraded?

• Yes, all iPhone3G sold by Mobistar could be upgraded to OS 3.0
• Supports will be given only for iPhone3G sold by Mobistar
• If you have an iPhone not sold by Mobistar, you need to contact your devices reseller

How to update my iPhone?

• You need to connect your iPhone to iTunes and follow instructions on the screen
• Before to install the new Firmware 3.0 of your iPhone3G, you need to upgrade iTunes on your computer (higher than iTunes 8.2)

Which APN for which usage?

• Main APN will allow to surf on internet and access your mail, Apple store, iTunes Mobile,…
• The second will allow to make MMS
• For Mobistar iPhone3G or iPhone3GS customers (= customer using their iPhone3G or iPhone3GS on Mobistar network & having bought this device in an official Mobistar resellers iPhone3G or iPhone3GS). The APN are automatically downloaded on their devices. They have nothing to do !
• For other customers, who are not using their iPhone3G or iPhone3GS on Mobistar network, even if they bought an iPhone3G or iPhone3GS devices in an official Belgium Mobistar reseller, they have to contact their operators to use it.

Do I need specific offer/option in order to make MMS?

You don’t need to take a specific offer/option to make MMS if you have an iPhone tariff plan (My 30 for iPhone, My 45 for iPhone, My 60 for iPhone) or if you have Max All In tariff plan.
For all iPhone tariff plan, the rule will be 1 MMS = 2 SMS meaning you will have maximum:

• 150 MMS for My 30 for iPhone
• 300 MMS for My 45 for iPhone
• 450 MMS for My 60 for iPhone

Mobistar include these levels of MMS in iPhone tariff plan for new and existing customers without change of the price of the tariff plan. So more for same value for customers. For Max All In, you have 100 MMS. Once customers use all MMS in his tariff plan or for those that have no MMS in their tariff plan, they will have the standard price for MMS: MMS pay per act: 0.25 EUR/MMS (VAT included). All customers have the possibility to activate forfait MMS, you need to use classical procedure in place for all Mobistar customers

• Forfait 15 MMS: 3 EUR then OOB: 0.20 EUR/MMS (VAT included)
• Forfait 30 MMS: 5 EUR then OOB: 0.17 EUR/MMS (VAT included)

I have a iPhone tariff plan, should I make something in order to have the MMS included in my tariff plan?

No, it will be automatically included in your my for iPhone tariff plan as from now

If I don’t use all the MMS within my forfait during a month, is there any roll-over?

Yes, there is a roll-over of your minutes, SMS and MMS not used within your forfait to the following month.

Can I see the amount of MMS I made?

You will see the number of MMS and the amount to pay on your monthly bill

How can I activate MMS forfaits?

2 possibilities to activate MMS forfaits:

1. Call IVR on 1910 then follow instruction
2. You can also activate it in POS